Terms and Conditions

Welcome to Skinova. By accessing this website or placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully before using our website or purchasing our products.

1. Acceptance of Terms

These Terms and Conditions govern your use of the Skinova website and your purchase of any products from us. If you do not agree with any part of these terms, please do not use this website or place an order.

2. Use of This Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use of this website by, anyone else. You must not misuse this website by knowingly introducing viruses or other malicious material, or attempt to gain unauthorized access to any part of the website.

3. Products & Pricing

All product descriptions, images, and prices on this website are provided for general information and are subject to change without notice. Prices are listed in Pakistani Rupees (PKR). We make reasonable efforts to display product colors and details accurately, but slight variations may occur due to screen display or manufacturing batches.

4. Orders & Payment

We currently accept payment via Cash on Delivery (COD) only, available across Pakistan. By placing an order, you confirm that the delivery details provided are accurate and that you agree to accept and pay for the order upon delivery. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, repeated failed deliveries, or unavailability of stock.

5. Shipping & Delivery

Orders are typically delivered within approximately 3 days, depending on your location within Pakistan. Delivery times are estimates and not guaranteed, and may be affected by factors outside our control, such as courier delays or incomplete address information.

6. Returns & Refunds

Our returns and refunds process is governed by our separate Refund and Returns Policy, which forms part of these Terms and Conditions. Please refer to that page for full details before requesting a return or refund.

7. Product Use & Disclaimer

Our products are intended for external cosmetic use only. As with any skincare product, we recommend performing a patch test before first use and discontinuing use if irritation occurs. Our products are not a substitute for professional medical or dermatological advice, and we recommend consulting a qualified physician if you have specific skin concerns, allergies, or medical conditions.

8. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Skinova and may not be copied, reproduced, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Skinova shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products, including any allergic reaction or skin sensitivity resulting from improper use or failure to patch test.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan, and any disputes relating to them shall be subject to the jurisdiction of the courts of Pakistan.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@skinnova.skin or 0342 8952985.