Refund and Returns Policy

All sales made through Skinova are final. We do not accept returns, exchanges, or offer refunds on any products once an order has been placed and delivered.

Why We Have This Policy

As a skincare brand, our products are intended for personal use, and for hygiene and safety reasons, we are unable to accept returns of opened or used items. This policy helps us maintain the quality and safety of the products we offer to all our customers.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at the email or phone number listed on our Contact page, along with a photo of the item received. We will review these cases individually.

Questions

If you have any questions about this policy, please reach out to us using the contact details listed on our Contact page.